Kenmore 11012202100 user manual download (Page 6 of 28)

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Page 6 of 28
TROUBLESHOOTING
First try the solutions suggested
hera
and possibly avoid the cost of a service call...
Noisy
Washer
stops,
won't
fill, rinse or agitate
Is
the
load
balanced
and the washer
level? The wash load
should
be balanced
and not overloaded.
The washer
must be
level. The front feet should be properly
installed
and the nuts
tightened.
Reset the rear leveling
legs (if needed).
See the
Installation
Instructions.
Did you completely
remove
the yellow shipping strap with
cotter
pins?
See the Installation
Instructions.
Are the gears engaging
after the drain and
before
spin, or
is the upper
part of agitator
clicking
during wash? These
are normal
washer
noises.
Leaking
Check
the following:
Are the fill hoses tight?
Are the fill hose
washers
properly
seated?
Is the drain hose clamp properly
installed?
See the
Installation
instructions.
Is
the
sink or
drain
clogged?
Sink and standpipe
must be
able to handle
17 gaL (64 L) of water per minute.
Is water
deflecting
off
the tub
ring
or the load?
Center
the
tub before starting
the washer. The wash load should be
balanced
and not overloaded.
The fill or spray rinses can
deflect
off the load. The washer
must be level The front feet
should
be
properly
installed and the nuts tightened.
Reset the
rear leveling
legs
(if needed). See the Installation
instructions.
Check
household
plumbing
for
leaks.
Check
the
following:
Is the power
cord plugged
into a grounded
3 prong outlet?
Is the indicator
on the Cycle Control
knob properly
lined
up
with
a cycle? Turn the Cycle Control
knob to the right slightly
and pull to start.
Are the water
inlet valve screens clogged?
Are both the hot and cold water faucets
turned
on?
Is the water inlet hose kinked?
Does the water
level seem too
low,
or does
the
washer
appear
to not fill completely?
The top
of
the
agitator
is
much
higher than the highest
water level. This is normal and
necessary
for clothes to move freely.
Has a
fuse
blown or is the circuit breaker
open?
If
problem
continues,
call an electrician.
Are you using
an
extension
cord?
Do not use an extension
cord.
Is
the
washer
in a normal
pause
in
the cycle? The
washer
pauses for about
2 minutes
during certain cycles.
Allow the
cycle
to continue.
Some cycles
feature
periods of agitation
and soak.
Is the
washer
overloaded?
Wash smaller loads.
Is the
lid open?
The lid must be closed
during operation.
Washer will not agitate
or spin with
the lid open.
Washer
won't
drain
or
spin
Basket
crooked
Was the washer
basket
pulled forward
during loading?
Push the basket to the center before
starting wash.
Is the
load
balanced
and
the
washer
level? The wash load
should
be balanced
and not overloaded.
The washer
must be
level. The front feet should be properly
installed
and the nuts
tightened.
Reset the rear leveling
legs (if needed).
See the
installation
instructions.
The washer
basket
moves while washing.
This is normal.
Is
the
drain hose clogged,
or the end of the
drain
hose
more than 96 in. (244 cm) above the floor?
See the
Installation
Instructions
for proper
installation
of drain hose.
Is the
lid
open?
The lid must be closed
during operation.
Washer will not agitate
or spin with
the lid open.
Is there excessive
sudsing?
Always
measure
detergent.
Follow manufactureCs
directions.
If you have very soft water,
you might need to use less detergent.
Washer
continues
to fill or drain,
cycle
seems
stuck
Agitator
operation
The top of
the
agitator
is
loose,
or moves in only one
direction.
This
is normal.
Dispensers
clogged
or bleach
leaking
Did you follow the manufacturer's
directions when adding
detergent
and fabric
softener
to the
dispensers
(on some
models)?
Measure
detergent
and fabric softener.
Carefully
pour
into the dispensers.
Wipe up all spills. Dilute fabric
softener
in the fabric softener
dispenser.
Is
the
top of drain hose lower than the water
level
in
washer?
The top of the hose must be higher than the water
level
in
the washer
for proper
operation.
See the Installation
Instructions.
Does the drain hose fit too tightly in
the
standpipe,
or is it
taped to the standpipe?
The
drain hose should be
loose
yet
fit securely. DO not seal the drain hose with tape. The hose
needs an air gap. See the Installation
Instructions.
Did you pat powdered or liquid color-safe
bleach
in
the
liquid chlorine bleach dispenser
(on some models)?
Add
powdered
or liquid color-safe
bleach directly to the basket. Do
not use the chlorine bleach dispenser for color-safe
bleach.
6
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