LG LFX25974SB/01 user manual download (Page 36 of 47)

Languages: English
Pages:47
You can view the full version and download it in PDF format.
Page 36 of 47
36
SMART
DiAGNOSiS
SMART
DIAGNOSIS
Should you experience
any problems
with
your refrigerator,
it has the capability
of transmitting
data via your telephone
to
the LG service center. This gives you the capability
of speak-
ing directly to our trained specialists.
The specialist
records
the data transmitted
from
your machine and uses it to ana-
lyze the issue, providing a fast and effective
diagnosis.
If you experience
problems
with
your refrigerator,
call
1-800-243-0000.
Only use the Smart Diagnosis
feature
when
instructed
to do so by the LG call center agent. The transmis-
sion sounds that you will
hear are normal and sound
similar
to a fax machine.
Smart Diagnosis
cannot
be activated
unless your refrigerator
is connected
to power.
If your refrigerator
is unable to turn
on, then troubleshooting
must be done without
using Smart
Diagnosis.
Using
Smart
Diagnosis
First, call 1-800-243-0000.
Only use the Smart Diagnosis
feature
when
instructed
to do so by the LG call center agent.
Lock the display. To lock the display, press and hold the
Lock button
for three seconds.
(If the display
has been
locked for over five minutes,
you must deactivate
the lock
and then
reactivate
it.)
2
3
Open the right refrigerator
door.
Hold the mouthpiece
of your phone in front
of the speak-
er that is located on the right hinge of the refrigerator
door, when
instructed
to do so by the call center.
4
Press and hold the Freezer Temperature
button for three
seconds while
continuing
to hold your phone to the
speaker.
5
After
you hear three beeps, release the Freezer Tempera-
ture
button.
Keep the
phone in place until the tone transmission
has
finished.
This takes about
15 seconds,
and the display will
count down
the time. Once the countdown
is over and
the tones have stopped,
resume
your conversation
with
the specialist,
who will then be able to assist you in using
the information
transmitted
for analysis.
_
NOTE
For best
results, do not move the phone while
the
tones are being transmitted.
If the call center agent
is not able to get an accurate
Sample
This manual is suitable for devices