HP DeskJet D4100 user manual download (Page 69 of 102)

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Pages:102
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Page 69 of 102
12
Troubleshooting
Installation problems
Printer does not print
Paper jam
Paper problems
Printer is stalled
Print cartridge problems
Photos do not print correctly
Front USB port problems
Print quality is poor
Document is misprinted
Problems with borderless documents
HP Photosmart Express software is not installed
Error messages
Printer lights are on or flashing
Document prints slowly
If you continue to have problems
Installation problems
If the software installation program stops or fails, check the following topics for more
information:
Installation program stops
"Unknown Device" message displays
Printer name does not appear
If you continue to have problems, visit HP Technical Support at
www.hp.com/support
.
Installation program stops
If the installation program stops when it looks for new hardware, one of the following
issues is causing a communication problem:
The USB cable is old or defective.
Software, such as an antivirus program, is running.
Another device, such as a scanner, is connected to the computer.
To resolve the problem
1.
Make sure that no USB devices other than the printer, the keyboard, and the mouse
are connected to the computer.
2.
Disconnect and reconnect the USB cable.
3.
Make sure that the printer is connected directly to a USB port on the computer
(instead of through a USB hub).
4.
If the installation program still does not locate the printer, replace the USB cable,
and then continue to the next step.
5.
Click
Cancel
, and then restart the computer.
HP Photosmart Software Help
67
Sample
This manual is suitable for devices