HP 14-ck0000 Laptop PC user manual download (Page 58 of 78)

Languages: English
Pages:78
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Page 58 of 78
Starting HP PC Hardware Diagnostics UEFI
NOTE:
For Windows 10 S computers, see
Downloading HP PC Hardware Diagnostics UEFI to a USB
ƮDVK
drive
on page
46
.
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1.
Turn on or restart the computer, and quickly press
esc
.
2.
Press
f2
.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB
ƮDVK
drive
NOTE:
To download the HP PC Hardware Diagnostics UEFI tool to a USB
ƮDVK
drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version
on page
46
.
b.
Hard drive
c.
BIOS
3.
When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB
ƮDVK
drive
Downloading HP PC Hardware Diagnostics UEFI to a USB
ƮDVK
drive can be useful in the following situations:
HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
The hard drive is damaged.
NOTE:
The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
ƬOHV
are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB
ƮDVK
drive:
1.
Go to
go/techcenter/pcdiags
. The HP PC Diagnostics home page is displayed.
2.
In the
HP PC Hardware Diagnostics UEFI
section, select
Download UEFI Diagnostics
, and then select
Run
.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE:
For some products, it may be necessary to download the software to a USB
ƮDVK
drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ƮDVK
drive:
1.
Go to
support
.
2.
Enter the product name or number, select your computer, and then select your operating system.
3.
In the
Diagnostics
section, follow the on-screen instructions to select and download the
VSHFLƬF
UEFI
Diagnostics version for your computer.
46
Chapter 10
Using HP PC Hardware Diagnostics
Sample