HP 14-ck0000 Laptop PC user manual download (Page 57 of 78)

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Page 57 of 78
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.
Go to
go/techcenter/pcdiags
. The HP PC Diagnostics home page is displayed.
2.
In the
HP PC Hardware Diagnostics
section, select
Download
, and then select a location on your
computer or a USB
ƮDVK
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE:
For some products, it may be necessary to download the software to a USB
ƮDVK
drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.
Go to
support
.
2.
Select
Get software and drivers
, select your type of product, and then enter the product name or
number in the search box that is displayed.
3.
In the
HP PC Hardware Diagnostics
section, select
Download
, and then select a location on your
computer or a USB
ƮDVK
drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
Navigate to the folder on your computer or the USB
ƮDVK
drive where the .exe
ƬOH
was downloaded,
double-click the .exe
ƬOH´
and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE:
For Windows 10 S computers, you must use a Windows computer and a USB
ƮDVK
drive to download
and create the HP UEFI support environment because only .exe
ƬOHV
are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB
ƮDVK
drive
on page
46
.
HP PC Hardware Diagnostics UEFI
¶8QLƬHG
Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE:
To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE:
If you need to stop a diagnostic test, press
esc
.
Using HP PC Hardware Diagnostics UEFI
45
Sample