HP 14-ck0000 Laptop PC user manual download (Page 56 of 78)

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Pages:78
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10
Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products
only)
NOTE:
Depending on the operating system preinstalled on your computer, HP PC Hardware Diagnostics may
not be supported.
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer,
ƬUVW
you must download and install
it. To download HP PC Hardware Diagnostics Windows, see
Downloading HP PC Hardware Diagnostics
Windows
on page
44
.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1.
To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a.
Select the
Start
button, and then select
HP Help and Support
.
b.
Right-click
HP PC Hardware Diagnostics Windows
, select
More
, and then select
Run as
administrator
.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a.
Type
support
in the taskbar search box, and then select the
HP Support Assistant
app.
– or –
Select the question mark icon in the taskbar.
b.
Select
Troubleshooting and
Ƭ[HV
.
c.
Select
Diagnostics
, and then select
HP PC Hardware Diagnostics Windows
.
2.
When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE:
If you need to stop a diagnostic test at any time, select
Cancel
.
3.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
You must use a Windows computer to download this tool because only .exe
ƬOHV
are provided.
44
Chapter 10
Using HP PC Hardware Diagnostics
Sample