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Page 44 of 56
Troubleshooting & Maintenance
Some functions are not available in specific modes, but this is not a malfunction. Read the
description in this manual for details on correct operations.
Some functions are prohibited on some discs.
Please refer to relevant topics in “Troubleshooting & Maintenance” on page 43 before returning
If this unit becomes inoperative, do not try to correct the problem by yourself. There are no user-
serviceable parts inside. Turn off, unplug the power plug, and please call our helpline to locate an
Authorized Service Center.
Cleaning the cabinet
Never use a solvent, thinner, benzene or alcohol to clean the unit. Do not spray insecticide liquid
near the unit. Such chemicals may discolor the surface or damage the unit.
When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the center to out.
Do not wipe in a circular motion.
Do not use solvents such as benzine, thinner, commercially available cleaners, detergent,
abrasive cleaning agents or antistatic spray intended for analog records.
Cleaning the disc lens
If this unit still does not perform properly although you refer to the relevant sections and to
“Troubleshooting” in this manual, the laser optical pickup unit may be dirty. Consult your dealer
or an Authorized Service Center for inspection and cleaning of the laser optical pickup unit.
The unit cannot read Blu-ray
Dew condensation may form inside the unit. Do not use this unit for at
least a few hours until its inside gets dry.
Wipe the dirt off the disc or replace the disc.
Angle does not switch
The angle cannot be switched for Blu-ray Disc™/DVD which do not
contain multiple angles.
In some cases multiple angles are only recorded for specific scenes.
Playback does not start when the title
Check the settings in the Parental menu.
The password for rating level has
If you forget your password, you need to go to the Security setup menu
to reset and input a new password. For more information, see “Security”
on page 39).
Cannot connect to the network
Check that the LAN cable connection is properly made.
Turn on the modem or broadband router.
Check that the broadband router and/or modem is correctly connected.
Check the Network Connection Setting.
Cannot connect to the network while
my PC is connected to the network
Check the content of your Internet service contract to see if your Internet
service provider prevents multiple terminals connecting at the same
Cannot use the BD-Live™ function
Use a USB flash drive with enough space.