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Please check the following if the USB connection malfunctions.
USB cable is not connected or it is not the supplied USB cable.
Connect the supplied USB cable.
The camera is not recognised by your PC.
Sometimes, the camera may appear under [Unknown Devices] in
Install the camera driver correctly. Turn off the camera, remove
the USB cable, plug in the USB cable again, and then turn on the
There is an unexpected error during file transfer.
Turn the camera power off and on again. Transfer the file again.
When using a USB hub.
There may be a problem in connecting the camera to the PC
through a USB hub if the PC and the hub are not compatible.
Wherever possible, connect the camera directly to the PC.
Are other USB cables connected to the PC
The camera may malfunction when it is connected to the PC at the
same time as another USB cable. In this case, disconnect the other
USB cable, and only connect the camera USB cable to the PC.
When I open the Device Manager (by clicking Start
(Performance and Maintenance)
Device Manager), there are Unknown Devices or
Other Devices entries with a yellow question mark (?) beside them or
devices with an exclamation mark (!) beside them.
Right-click on the entry with the question (?) or exclamation (!)
mark and select “Remove”. Restart the PC and connect the camera
again. For Windows 98 PC, remove the camera driver , restart the
PC, and then reinstall the camera driver.
In some security programs (Norton Anti Virus, V3, etc.), the computer
may not recognise the camera as a removable disk.
Stop the security programs and connect the camera to the
computer. Refer to the security program instructions about how to
temporarily disable the program.
The camera is connected to the USB port located on the front of
When the camera is connected to the USB port located on the
front of the computer, the computer may not recognise the camera.
Connect the camera to the USB port located on the back of the
When the movie clip doesn’t play back on the PC
When the movie clip recorded by the camera doesn’t play back on the PC,
the causes are most likely due to the codec installed on the PC.